Technology Analyst · Systems Engineer · AI Graduate Student

Alan
Coomes

Building high-availability production systems at scale — from automating network infrastructure for T-Mobile to pursuing an MS in AI at Georgia Tech.

99.9%

Uptime maintained

Mission-critical apps

4.0

GPA at Georgia Tech

Years at Infosys

01 / experience

Dec 2022 –
Present

Operations Support Analyst

Infosys · T-Mobile

Maintained 99.9% availability across 9+ mission-critical apps supporting nationwide cell-site router configuration
Designed Splunk automation dashboards enabling proactive detection, significantly reducing SLA breaches
Led weekly technical meetings with upper management and collaborated across dev teams via ServiceNow
Managed backend MongoDB clusters and MSSQL databases on Windows Services infrastructure

Mar 2021 –
Nov 2022

Systems Engineer & Technology Analyst

Infosys · T-Mobile

Primary contact for client-facing incident remediation using Splunk and Postman
Served as acting team lead, coordinating daily task assignments with project leadership
Developed Java Spring Boot and Angular TypeScript apps as part of ServiceNow migration
Wrote end-to-end PL/SQL, including root cause analysis, implementation, and production deployment
Collaborated with 10+ upstream/downstream teams to resolve complex integration and dataflow issues

02 / education

M.S. Computer Science

Georgia Institute of Technology

Specialization: Artificial Intelligence Fall 2025 – Present

4.0 / 4.0 GPA

BA Mathematical Finance

Concordia College

Moorhead, MN Graduated May 2020

Cum Laude · 3.66 GPA

03 / skills

Languages

Java Python SQL / PL/SQL TypeScript JavaScript

Frameworks & APIs

Spring Boot Angular REST APIs

Databases

MongoDB MSSQL Server Oracle PostgreSQL

Platform & Ops

Splunk ServiceNow Itential NSO Jira Git Linux Windows

AlanCoomes